What is the cost of shipping?
We offer free shipping in the US. CA, UK, and AU are free over $99.
When will my order ship?
Orders and processed and shipped within 1-2 business days from the time they are placed. Orders placed on the weekend or a holiday will be queued up for the next business day to be processed.
Various shipping options and transit times are provided at the checkout page. Please consider the time it takes for fulfillment to process your order. Transit times are estimations measured in business days only.
Do you ship internationally / outside of the US? What is the cost?
We do. International shipments are typically shipped via DHL. International orders typically deliver within 5 to 12 business days but may take 14 to 21 business days to arrive for outlier locations. You are responsible for duties and taxes that may be imposed by your country or any fees charged to clear your parcel in customs. Kiss My Keto will not reimburse you for charges imposed by your local courier or customs department. If you are shipping abroad, please consider this in your purchase decision. All prices are shown in U.S. dollars. The item price is exclusive of any import duties, taxes and shipping charges. We do not accept returns on international orders. And we do not ship to the following countries: Iran, Iraq, Pakistan, Ukraine, Afghanistan, Cuba, North Korea, Nigeria, Sudan and Syria. Sorry guys.
What is the latest to get my order shipped the same day?
Orders are sent to fulfillment at 10AM Eastern. Once the order has been received by fulfillment we are unable to make changes or cancel it. Please still allow 1 business day for order processing.
What is your Return Policy?
Please contact support for order discrepancies and damages immediately no later than fourteen (14) days after receipt of goods.
What if my package is lost?
If your shipment is lost please contact our support desk so that we can determine how to resolve it.
How can I reach you?
You can either email us at email@example.com or call us at 310-765-1553.
Do you autoship or offer any subscriptions?
Yes we do. There is a subscribe and save button located on the product page above the add to cart button.
Do you offer any special discounts?
We offer different promotions to our customers. Subscribe to our VIP email club to stay up to date.