What is the cost of shipping?
We offer free shipping anywhere in the US.
When will my order ship?
Orders normally ship within 1-2 business days. Orders placed on the weekend or a holiday will be queued up for the next business day to be processed. For example if your order was placed at 2PM Eastern (New York time) on Monday then it would entering the shipping system for picking and packing on Tuesday.
We ship with a variety of carriers including UPS, Fedex and USPS. Shipments are typically delivered in 2-3 business days once shipped. Please consider the time it takes for fulfillment to process your order.
Do you ship internationally / outside of the US? What is the cost?
We do. International shipments are shipped via DHL. On average most destinations are reached in 2-5 business days but further destinations can take longer. You are responsible for duties and taxes that may be imposed by your country or any fees charged to clear your parcel in customs. If you are shipping abroad please consider this in your purchase decision. Also, all prices are shown in U.S. dollars. The item price is exclusive of any import duties, taxes and shipping charges. Lastly, we do not accept returns on international orders. And we do not ship to the following countries: Iran, Iraq, Pakistan, Ukraine, Afghanistan, Cuba, North Korea, Nigeria, Sudan and Syria. Sorry guys.
What is the latest to get my order shipped the same day?
Orders are sent to fulfillment at 10AM Eastern. Once the order has been received by fulfillment we are unable to make changes or cancel it. Please still allow 1 business day for order processing.
What is your Return Policy?
We offer a 60 day, 100% satisfaction guaranteed or your money back for USA orders. Please contact us for return requests at our support desk. Order discrepancies and damages must be reported immediately but no later than fourteen (14) days after receipt of goods.
What if my package is lost?
If your shipment is lost please contact our support desk so that we can determine how to resolve it.
How can I reach you?
You can either email us at firstname.lastname@example.org or call us at 310-765-1553.
Do you autoship or offer any subscriptions?
Yes we do. There is a subscribe and save button located on the product page above the add to cart button.
Do you offer any special discounts?
We offer different promotions to our customers. Subscribe to our VIP email club to stay up to date.